At Unique Embroidery Art, customer satisfaction is our top priority. We strive to provide high-quality digital embroidery designs that meet your expectations. Due to the nature of digital products, all sales are considered final. However, we are committed to addressing any issues you may encounter with your purchase.

1. No Refunds or Exchanges

Since our products are digital files, they cannot be returned, exchanged, or refunded once the purchase is completed. We encourage customers to review product details carefully before making a purchase.

2. File Issues and Replacements

If you experience any technical issues with a downloaded file, such as corruption or incomplete downloads, please contact us at [Insert Email]. We will provide a replacement file at no additional cost.

3. Duplicate Purchases

If you accidentally purchase the same digital design more than once, please reach out to us with your order details. After verifying the duplicate transaction, we will issue a store credit or provide an alternative design of equal value.

4. Unauthorized Transactions

If you believe your purchase was made fraudulently or without your authorization, please notify us immediately. We will review the claim and take necessary action.

5. Product Descriptions and Pre-Purchase Inquiries

We provide detailed descriptions and previews of all embroidery designs to help customers make informed decisions. If you have any questions about a design before purchasing, feel free to contact us for clarification.

6. Modifications and Custom Orders

Custom embroidery designs or modifications to existing files are non-refundable once work has begun. If there are any concerns, we encourage discussing details before placing a custom order.

7. Contact Us

For any inquiries related to our return policy, please contact us:

Unique Embroidery Art

Email: info@uniqueembroideryart.com By completing a purchase on our website, you acknowledge and agree to this Return Policy.